The company was established in 2012 by Robbie Burgess who brings twenty years of experience within the railway industry. Robbie began his career in catering logistics where he gained a detailed knowledge and understanding of train operating practices. He recognised that good communication and attention to detail are essential to good service delivery and he established a reputation for reliability and excellent customer service. His role as a Catering Logistics Manager for a National Intercity Train Operating Company required careful project management, review of systems and procedures, KPI benchmarking and excellent communication skills. He was responsible for building and maintaining key relationships with stakeholders including onboard staff, suppliers, maintenance and service contractors as well as the Train Planning and Fleet departments.
His keen eye for detail and his interest in railway operations drew him to train planning; in 2002 he became a Train Planning Manager and over the next ten years he gained a wealth of experience within the busy and fast changing environment of a train operating company. Since October 2012 he has gained extensive experience in franchise bid work and he has broadened his knowledhe of rail planning and diagramming software applications. He is highly customer focussed and commercially astute, with extensive knowledge of the railway network. He is friendly and adaptable with excellent communication skills, and proven ability to negotiate and influence decision makers.
Robbie is passionate about the railways, for him it is far more than a career - it is a way of life.